COVID Safe Plan
Safety & Wellbeing? We’ve got it sorted.
At Atura Hotels, you can always expect to be met with a genuine welcome, thoughtful touches, and service that goes the extra mile. Across Australia & New Zealand, we’re here to offer reliable value and the refreshing local experience that has kept our guests returning from near and far.
Our Priority Guest Rewards program is still going strong – it’s our way to say thanks to our loyal guests, with special extras including dining discounts, priority points and preferential rates.
We can’t wait to welcome you back. You can rest assured that when it comes to the safety, wellbeing and security of our community of guests and team members, we’ve got it sorted.
Our action plan and our commitment to you
We’ve always maintained the highest standard of cleanliness and hygiene throughout our hotels, resorts, restaurants and bars. However, in light of COVID-19, we’ve added an extra layer of cleaning protocols, on top of our already thorough processes, to ensure your stay is safe, stress-free and refreshing as ever.
We’ve increased frequency of cleaning and disinfecting in our public areas including lobbies, lifts, public bathrooms, door handles, and room keys. There’s also hand sanitiser dispensers throughout all spaces, and we’re practicing social distancing.
On top of our regular rigorous cleaning processes, additional disinfecting protocols have been implemented in our guest rooms, after a guest departs and before the next arrives, with particular attention paid to hard and high-touch surfaces.
Behind the Scenes:
We’ve also made changes in in our back of house areas, increasing the frequency of cleaning and disinfecting with a focus on high-touch areas including entrances, locker rooms, linen rooms and offices and of course in our restaurants and bars, that are serving or preparing food and beverages.
Please note that travel restrictions vary by state. Please visit https://www.health.gov.au/ (Australia) and https://www.health.govt.nz/ (New Zealand) to get the latest advice.